TCM was chosen by one of the world’s largest hotel companies with properties in over 100 countries to staff multiple project teams requiring Java development and Services-Oriented Architecture in the redevelopment of their online web-based reservation systems design, development and implementation. The scope of the project was to support business growth, remain competitive, provide an innovative and higher quality of service that our client needed to replace its 20-year-old, mainframe-based reservation system. It committed itself to developing a Java application based on a services oriented architecture (SOA) and embarked on a 5-year $140 million project to achieve this strategic goal. Our customer’s board-level mandate was clear, deliver the system on time with no interruption to the business or to the guest experience. Failure in any area could mean loss of revenue as well as a negative impact on guest satisfaction.
The Engagement: TCM was tapped by our client as its go-to partner to recruit, vet and deploy multiple project teams comprised of 285 to 300 IT consultants to augment their core IT team. Seventy-five of these resources had to be deployed within the first 90 days of project kickoff. TCM worked closely with our customer’s team to build and execute a resource plan to meet this aggressive schedule. TCM’s IT professionals included Project Managers and Business Analysts, Java/J2EE, SOA and Oracle Architects and Developers; QA Engineers and Property Migration Analysts. These consultants played pivotal roles including:
- Scope, design and project plan development of Mainframe to SOA migration
- Architecture and design of enterprise applications using SOA Web Services, EJB and J2EE
- Development and test of seven Application Engines including Availability, Rates, Promotion, Booking
- Database upgrade to 10g RAC environment
- Production support for legacy central reservation system
Outcome/Results: This project was successfully completed and met or exceeded senior management’s expectations. TCM received CIO-level commendations for its performance and the essential role it played in delivering this global system that today receives 8 million room-availability requests per day and has significantly improved the hotel guest experience.